Tele caller - Collections (Fed Job/ 4)

Collections & Calling

• Handle outbound calls for assigned MFI loan accounts (1–90 DPD)
• Ensure daily calling coverage of allocated members/borrowers
• Engage customers in a polite, non-aggressive manner
• Educate customers on due date, overdue amount, and repayment methods
• Understand customer issues and provide resolution or guidance

System & Data Handling

• Update call outcomes in CRM/dialler system
• Maintain accurate customer interaction records
• Track payment commitments and statuses

Digital Payment Conversion

• Encourage customers to make immediate digital payments
• Guide customers on:
  • UPI / QR / BBPS / Payment links
• Track and follow-up for same-day payment realization

Fraud / Dispute Identification

• Identify cases where:
  • Payment done but not reflected
  • Suspicious activity or fraud indication
• Guide customer to report via:
  • Official channels (as per policy)
• Record complete details in system