Senior Consultant - ServiceNow CSM (ZISPL Job No 660)
Job Skills
Job Description
Seeking a Senior professional with 3 to 5 years of experience in ServiceNow Customer Service Management CSM to design implement and optimize ServiceNow CSM solutions aligned with business objectives
Job Description
Design and develop scalable ServiceNow CSM solutions tailored to meet organizational customer service needs Collaborate with crossfunctional teams to integrate ServiceNow CSM with other enterprise systems for seamless operations Analyze business requirements and translate them into detailed technical specifications for efficient ServiceNow CSM implementations Ensure adherence to ServiceNow best practices platform security and governance standards Stay updated with emerging ServiceNow CSM technologies and recommend enhancements to improve platform capabilities Support continuous improvement initiatives to optimize workflows and automate customer service processes Provide technical expertise to troubleshoot and resolve complex ServiceNow CSM issues
Roles and Responsibilities
Lead endtoend implementation and configuration of ServiceNow CSM modules Collaborate with stakeholders to gather validate and prioritize requirements for customer service management solutions Customize and maintain ServiceNow CSM applications to address evolving business requirements Mentor and guide junior team members to build ServiceNow CSM competencies and technical skills Monitor project timelines and deliverables to ensure successful and timely completion of ServiceNow initiatives Act as a key point of contact for escalations related to ServiceNow CSM Conduct technical reviews and provide recommendations to enhance solution design and platform performance Ensure compliance with organizational policies and industry standards within ServiceNow implementations
