Sr.Manager Operations (Ste Job/ 109)
Job Skills
Job Description
Sr. Manager / Associate Director – Operations
Experience: 10–15 Years
Location: Mumbai
Employment Type: Full-Time
CTC: 15 LPA
If interested please share your updated cv to [email protected]
About the Client:
Our client, represented exclusively by Stellar Talent HR Consultancy, is a leading Indian research-driven technology and digital transformation company. Headquartered in Chennai, Tamil Nadu, they specialize in AI-powered IoT (AI²oT) solutions for remote asset management, security, and industrial automation. They manufacture and design smart locks, electronic vaults, and electronic safe and card locks.
Job Description
Role Summary
We are looking for an experienced Sr. Manager / Associate Director – Operations to lead end-to-end operations, ensure seamless customer delivery, and drive operational excellence. The ideal candidate will have a proven track record in managing large-scale operations, building high-performing teams, maintaining strong client relationships, and delivering business objectives while improving profitability and operational efficiency.
Key Responsibilities
Operations Management
- Execute and achieve operational targets aligned with customer deliverables.
- Ensure timely and high-quality project execution while meeting SLAs and business objectives.
- Drive continuous improvement initiatives to enhance operational efficiency and productivity.
- Monitor operational performance and implement corrective actions where required.
Customer Relationship Management
- Build and maintain strong relationships with key customer stakeholders.
- Ensure timely invoice clearances by coordinating with customers and internal teams.
- Identify account growth opportunities through solution development and account mining initiatives.
- Act as the primary escalation point for operational and customer issues.
Process Excellence
- Evaluate adherence to operational processes and recommend improvements.
- Develop and implement process enhancements to improve delivery efficiency.
- Drive engineering and operational initiatives in collaboration with Assistant Managers.
- Ensure standardization of operational practices across teams.
Team Leadership & Development
- Lead, mentor, and develop Assistant Managers and Field Executives.
- Conduct regular training on reporting standards, customer relationship management, and operational best practices.
- Build a high-performance culture focused on accountability, collaboration, and continuous learning.
Financial & Business Performance
- Prepare and manage delivery budgets.
- Monitor cost variances and implement cost optimization initiatives.
- Develop customer-wise MIS reports for leadership review.
- Analyze customer profitability and implement at least two improvement initiatives every quarter.
Reporting & Governance
- Prepare operational dashboards and management reports.
- Track KPIs, customer satisfaction, and profitability metrics.
- Ensure compliance with organizational policies and quality standards.
Candidate Profile
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, Management, or a related discipline.
- 10–15 years of experience managing large-scale operations.
- Strong customer relationship and stakeholder management skills.
- Excellent communication and leadership abilities.
- Proven experience in team building and people management.
- Strong analytical, planning, and problem-solving capabilities.
Preferred Qualifications
- Experience in business development or sales support.
- Exposure to operational excellence, process improvement, or Lean initiatives.
- Experience handling P&L, budgeting, and customer profitability analysis.
Key Skills
- Operations Management
- Client Relationship Management
- Team Management & Leadership
- Process Improvement
- Operational Excellence
- Budgeting & Cost Control
- MIS Reporting & Dashboard Management
- Stakeholder Management
- Customer Success
- Performance Management
- Account Mining
- Profitability Analysis
- Business Operations
- Delivery Management
- Strategic Planning
