Assistant Manager Technical & Presales - Network (Ste Job/ 17)

Job Description:

1. Responsible for identifying, investigating, and resolving user/client technical problems.
2. Responsible for understanding customer requirements and preparing suitable technical solutions/presentations.
3. Responsible for providing POC (Proof of Concept).
4. Responsible for installation, configuration, and execution of work within specified time with the team.
5. Responsible for adequate support of warranty / post-warranty calls.
6. Responsible for follow-up of RMA issues with respective OEMs.
7. Responsible for preparing all technical documents related to any tender & project/implementation.
8. Responsible for periodic reporting and effective communication.
9. Responsible for onsite technical support to customers across all locations.