TFO (Res Job/ 49)

Installation and maintenance of multifunctional devices and software solutions
 Understand the IT setup of the customer site, support in the POC and provide demo
 Timely installation of new products and training of administrators
 Understand the issues with the product and use specialized trainings to resolve customer complaints by providing
appropriate technical support
 Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
 Responsible for quality of calls, achieve expected productivity and Turn-Around-Time (TAT)
Customer Support
 Build good relationship with clients thus improving customer retention and satisfaction
 Assess needs, probe, and enhance contract penetration with customer
 Monitor and improve print volumes in the assigned territory
 Identifying opportunities for sales and be a part of the account management reviews with the clients
Desired
Competencies
Innovation & Creativity
Analyzes existing processes & practices from improvement perspective.
Is able to think of effective changes and makes suggestions
Recognizes & builds on new ideas, and looks at them objectively
Is able to shortlist ideas, analyse advantages & disadvantages of approaches by integrating information
Communication
Articulates with adequate clarity of situation.
Understands & shares the context.
Listens first with an intention to understand, repeats, paraphrases and seeks feedback to ensure others have understood the
point of view.
Result Orientation
Sets stretched goals / objectives aligned with departmental objectives
Delivers results as per agreed timelines & finds ways to overcome challenges
Displays accountability for one's actions
Follows the concepts of OPDCA for achieving results
Has a commitment towards learning and self-development
Customer Focus
Determines customer needs and expectations by clear communication
Build relationships by being polite & prompt while dealing with customers
Goes the extra mile to delight customers
Abides by the company’s policies. Seeks approvals where customer needs are beyond the policy framework
PHYSICAL DEMAND
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential functions.