Service Manager (Res Job/ 23)

Key Responsibilities
 Conduct routine preventive maintenance visits as per AMC schedule.
 Perform detailed system health checks and generate service reports.
 Diagnose and resolve technical faults in projection, display, audio, or control systems.
 Coordinate with internal teams for part replacements or escalations.
 Maintain AMC logbooks, call reports, and spare inventory records.
 Provide on-site technical assistance and customer support.
 Ensure service quality, system uptime, and client satisfaction.

Technical Expertise
 Preventive & corrective maintenance of AV / IT systems
 Installation Display, projector, and LED system servicing.
 Audio DSP & amplifier calibration (Bose, ClearOne, Biamp)
 Room control & scheduling systems (Crestron, Extron, Evoko)
 Fault analysis and on-site troubleshooting
 Documentation and reporting (service reports, call logs, AMC summaries).

Soft Skills
 Strong analytical and diagnostic skills
 Good client-handling and communication
 Systematic approach to preventive maintenance
 Coordination with project and OEM teams
 Detail-oriented and reliable