Customer Support Manager (Res Job/ 55)

Key Responsibilities
Customer & Stakeholder Coordination
 Act as the primary point of contact for customers regarding orders, invoices, and
payments
 Maintain strong relationships with clients and vendors to ensure smooth
communication
 Handle customer queries, concerns, and follow-ups in a professional and timely
manner
Internal Coordination
 Coordinate closely with internal teams such as:
o Purchase Order (PO) team
o Dispatch and logistics team
o Accounts and finance team
 Ensure accurate order processing from PO receipt to final dispatch
 Track order status and proactively resolve any internal bottlenecks
Invoice & Payment Management
 Ensure timely and accurate invoice generation and processing
 Coordinate with clients and vendors for payment follow-ups
 Reconcile invoices and payments in SAP
 Support the accounts team in resolving discrepancies related to billing or payments
SAP Operations (Mandatory)
 Create, update, and manage customer and vendor data in SAP
 Track orders, invoices, and payments using SAP modules
 Generate reports related to customer orders, invoices, and outstanding payments
Communication & Reporting
 Maintain clear documentation and records of coordination activities
 Prepare regular status reports for management
 Ensure transparent and effective communication across all stakeholders