ServiceNow SecOps (SIR/VR) Specialist (RARR Job 5949)

We are seeking a seasoned ServiceNow SecOps professional with strong hands-on expertise in Security Incident Response (SIR) and Vulnerability Response (VR) modules. The ideal candidate will drive end-to-end implementation, enhancement, integration, automation, and operational support for SecOps workflows as part of our security platform roadmap.

📌 Key Responsibilities

Implementation & Configuration

• Design, develop, configure, and deploy ServiceNow SecOps solutions focused on SIR and VR modules.

• Customize workflows, forms, business rules, UI actions, and automation to support incident lifecycle and vulnerability remediation.

• Implement playbooks and orchestration using Flow Designer or SOAR capabilities to automate responses and escalation logic.

Scripting & Integrations

• Develop and maintain scripts (JavaScript, Glide APIs, Script Includes, Client Scripts).

• Build and manage integrations with third-party security tools such as Qualys, Tenable, Rapid7, Splunk, CrowdStrike, SIEMs and others via REST/SOAP APIs, MID Server, and IntegrationHub.

Security Operations Enablement

• Translate security requirements into technical solutions supporting incident response and vulnerability remediation processes.

• Collaborate with Security, SOC, ITSM, Risk & Compliance teams for requirement gathering, solution design, and deployment.

• Integrate threat intelligence feeds and ensure enrichment of incident and vulnerability data.

Testing, Support & Governance

• Conduct system, integration, and UAT testing; troubleshoot and resolve production issues.

• Ensure alignment with ServiceNow best practices, performance standards, and platform governance.

• Maintain documentation (solution designs, runbooks, configuration guides).

Leadership / Advisory (For Senior Roles)

• Mentor junior developers and provide technical leadership in design workshops and stakeholder meetings.

• Advise on platform strategy, future enhancements, and security maturity improvements.

📌 Required Skills & Experience

Technical Skills

• 5–15 years in ServiceNow platform development, including significant exposure to SecOps.

• Strong hands-on experience with Security Incident Response (SIR) and Vulnerability Response (VR) modules.

• Strong JavaScript, Glide API, REST/SOAP experience for integrations and customizations.

• Experience with automation (Flow Designer, orchestration playbooks) and SOAR processes.

• Integration experience with security tools (Qualys, Tenable, Splunk, CrowdStrike, SIEM/SOAR).

• Familiarity with CMDB, ITSM, ITIL, and security workflows.

Soft Skills

• Excellent analytical, troubleshooting, communication, and stakeholder management abilities.

• Ability to work in Agile/Scrum environments and manage multiple priorities.