ServiceNow Developer- TSOM (RARR Job 5835)
Job Skills
Job Description
We are looking for a skilled ServiceNow TSOM (Telecom Service Operations Management) Consultant to design, implement, and support telecom service operations using the ServiceNow platform. The role focuses on enabling end-to-end visibility of telecom services, proactive service assurance, and seamless integration with network and OSS tools.
Key Responsibilities
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Implement and configure ServiceNow TSOM modules including Service Service Management (SSM) and Service Aware Event Management (SAEM)
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Design and maintain service models, CSDM-aligned structures, and telecom service hierarchies
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Integrate ServiceNow with network monitoring, EMS/NMS, and OSS/BSS systems
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Configure event management, alerts, and correlation rules for proactive service assurance
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Enable impact analysis and root cause identification for telecom services
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Work closely with network, IT operations, and business stakeholders to gather requirements
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Customize workflows, dashboards, reports, and KPIs for service operations
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Ensure best practices in CSDM, ITSM, and telecom service lifecycle management
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Support testing, deployment, documentation, and post-go-live support
