ServiceNow FSM Developer (RARR Job 5947)

We are seeking an experienced ServiceNow Field Service Management (FSM) professional with 5–15 years of overall IT experience and strong hands-on expertise in the ServiceNow FSM module. The candidate will be responsible for designing, implementing, and optimizing Field Service Management solutions aligned with business requirements.

Key Responsibilities

• Design and implement solutions using ServiceNow Field Service Management (FSM) module.

• Configure and customize FSM components including:

  • Work Orders

  • Work Order Tasks

  • Scheduling & Dispatch

  • Service Territories

  • Mobile Agent

  • Inventory Management

• Develop and maintain:

  • Business Rules

  • Script Includes

  • UI Policies

  • Client Scripts

  • Flow Designer workflows

• Integrate ServiceNow FSM with third-party systems (ERP, CRM, IoT, etc.).

• Implement automation using Flow Designer, IntegrationHub, and REST/SOAP APIs.

• Work on enhancements, defect fixes, and performance optimization.

• Collaborate with business stakeholders, architects, and cross-functional teams.

• Support UAT, deployment, and post-production support.

• Follow ServiceNow best practices and governance standards.

Required Skills

• 5–15 years of IT experience with 3+ years in ServiceNow FSM.

• Strong hands-on experience with:

  • ServiceNow platform development

  • JavaScript, Glide APIs

  • ACLs and Security rules

  • Service Catalog and CMDB concepts

• Experience in:

  • FSM Mobile configuration

  • Scheduling policies and dispatch optimization

  • SLA configuration

• Knowledge of ServiceNow platform architecture.

• Experience in Agile/Scrum methodologies.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – FSM.

• Experience with other ServiceNow modules (ITSM, CSM, HRSD).

• Experience in Performance Analytics and Reporting.