ServiceNow Agentic AI Developer (RARR Job 5948)

We are seeking an experienced ServiceNow Agentic AI professional with 5–15 years of IT experience and strong expertise in AI-driven automation on the ServiceNow platform. The candidate will design, develop, and implement Agentic AI solutions leveraging ServiceNow’s AI capabilities to enable autonomous workflows, intelligent decision-making, and enterprise automation.

Key Responsibilities

• Design and implement Agentic AI solutions using ServiceNow platform capabilities.

• Develop autonomous AI agents leveraging:

  • Now Assist

  • Generative AI Controller

  • Virtual Agent

  • Predictive Intelligence

  • Flow Designer

• Configure AI-powered workflows that can reason, decide, and execute actions across modules.

• Integrate ServiceNow AI capabilities with external LLMs and enterprise systems via REST/SOAP APIs.

• Implement AI-driven use cases in ITSM, CSM, HRSD, and FSM modules.

• Build prompt frameworks, guardrails, and governance for enterprise AI adoption.

• Monitor AI performance, accuracy, and compliance.

• Ensure data privacy, security, and ethical AI implementation standards.

• Provide technical leadership and architectural guidance for AI-enabled transformations.

Required Skills

• 5–15 years of IT experience with 3+ years in ServiceNow platform development.

• Hands-on experience with:

  • ServiceNow AI features (Now Assist, Virtual Agent, Predictive Intelligence)

  • Flow Designer and IntegrationHub

  • JavaScript, Glide APIs

  • REST/SOAP integrations

• Understanding of:

  • Large Language Models (LLMs)

  • Prompt engineering

  • AI governance and risk controls

• Experience in automation architecture and enterprise workflow design.

• Strong knowledge of ServiceNow platform architecture and security model.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• Experience implementing Generative AI use cases in enterprise environments.

• Knowledge of Azure OpenAI / OpenAI / other enterprise LLM platforms.

• Experience in AI model evaluation and monitoring frameworks.