Senior Product Manager (RARR Job 5950)

As a Senior Product Designer, you’ll play a pivotal role in shaping customer experiences across our Platforms (our Fraud and Scam Management Platform). You’ll lead discovery and design efforts, collaborate with cross-functional teams, and ensure solutions are both desirable and technically feasible.

Key Responsibilities

• Lead discovery and research to uncover customer problems and inform product strategy.

• Translate insights into user flows, prototypes, and specifications.

• Design wireframes and documentation aligned with our design system.

• Apply systems and design thinking to digital and physical service environments.

• Champion inclusive, accessible, and customer-centric design.

• Contribute to product strategy and roadmap using data and design thinking.

• Facilitate design critiques and agile ceremonies.

• Evolve our design system for scalability and consistency.

• Measure post-launch impact and iterate based on insights.

• Work closely with the technical delivery squad.

Experience & Skills

Essential

• Proven experience designing digital products end-to-end in cross-functional teams.

• Expertise in any of the following BFS domain areas:

  • Cards (AS2805, ISO8583, 3Ds, Tokenisation, etc.)

  • Merchants

  • GenAI

  • Payment (NPP, MPS, Digital Banking)

  • Pega case management and design

  • Digital Channels

  • Investment Banking

  • Application Processing

• Strong SQL and data analysis skills.

• Experience with system integration (API, Kafka, MQ, TCP/IP).

• Excellent communication and stakeholder management skills.

Desirable

• Fraud and Scam domain knowledge.

• SAS Fraud Management experience.

• Experience with ETL, PRM, migration projects.

• Agile methodology exposure.

• Familiarity with vendors like MasterCard, Visa, DXC, FIS, RSA, Pegasus.