Dynamics CRM Lead (RARR Job 5123)

Duties and Responsibilities:

1. Design, develop, and integrate technical solutions using Microsoft Dynamics 365 CRM, canva app and the Power Platform.

2. Develop and implement data migration strategies using SQL Server Integration Services (SSIS) for large datasets.

3. Deliver high-quality technical solutions aligned with defined plans, deliverables, budgets, and timelines.

4. Clearly communicate technical issues, solutions, and processes to internal teams and external clients.

5. Develop custom components in Dynamics 365 such as Plugins, Custom Workflows, Custom APIs, and more.

6. Collaborate with cross-functional teams including developers, business analysts, and architects to implement end-to-end CRM and Power Platform solutions.

7. Work closely with stakeholders, business users, and client IT teams to gather requirements and translate them into solution designs and D365 applications.

8. Provide technical leadership, guidance, and mentorship to team members.

9. Apply best practices in software engineering including iterative development, unit testing, version control, and peer reviews.

Qualifications and Requirements:

• Bachelor’s degree in any discipline with an IT-related specialization

Mandatory:

• Hands-on experience with Azure Logic Apps.

• Experience in full Canvas App development.

• 9+ years of experience in customizing and configuring Microsoft Dynamics 365, across various Customer Engagement modules (Sales, Service, Field Services, Marketing, Project Service, etc.).

• Strong programming skills in C# with a deep understanding of Object-Oriented Programming and Domain-Driven Design.

• Solid knowledge of Microsoft Dataverse, Power Apps (Model-Driven & Canvas), Power Automate, Power Pages, and Power BI.

• Experience in Microsoft Azure development (Azure Functions, Logic Apps, Web Apps, Azure Cognitive Services, AI, Bot Framework).

• Proven track record in designing and implementing Dynamics 365 technical architecture.

• Strong troubleshooting skills with the ability to conduct root cause analysis and implement long-term fixes.

• Involvement in at least 4-5 end-to-end CRM implementations.

• Strong customer-facing skills with excellent written and spoken English communication.

• Experience in web/portal development using ASP.NET Core is a plus.

• Experience in the Banking domain is preferred.

• Microsoft Dynamics certification is a strong advantage.

• Ability to lead and mentor a team effectively.