Partner Management & Client Relationship Manager (RARR Job 6034)

Key Responsibilities:

Partner Management

• Identify, onboard, and manage strategic partners and vendors.
• Develop strong, long-term relationships with partners.
• Negotiate partnership terms, contracts, and service agreements.
• Monitor partner performance and ensure compliance with company standards.
• Coordinate joint business initiatives and marketing activities with partners.
• Resolve partner-related issues in a timely and professional manner.

Client Relations

• Serve as the primary point of contact for key clients.
• Build trust-based relationships to enhance customer loyalty.
• Understand client needs and provide customized solutions.
• Handle client inquiries, complaints, and escalations effectively.
• Conduct regular client meetings and feedback sessions.
• Ensure timely delivery of services and commitments.

Business Growth & Coordination

• Identify opportunities for upselling, cross-selling, and new business.
• Collaborate with sales, operations, and support teams.
• Prepare reports on partner and client performance.
• Track KPIs, satisfaction scores, and relationship health.
• Support contract renewals and expansion initiatives.

Required Skills & Competencies

• Strong relationship management and interpersonal skills.
• Excellent communication and negotiation abilities.
• Customer-focused and solution-oriented mindset.
• Ability to manage multiple stakeholders.
• Strong problem-solving and conflict resolution skills.
• Analytical and reporting capabilities.
• Proficiency in MS Office / CRM tools.

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or related field.
• MBA or equivalent qualification is an added advantage.

Experience Requirements

• Minimum 3+ years experience in partner management, account management, or client relations.
• Proven experience in handling B2B/B2C clients.
• Experience working with vendors, service providers, or channel partners preferred.