Oracle Flexcube Technical Support with FCC (RARR Job 5444)

Responsibilities:-

-             Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product.

-             Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger

-             Knowledge of EMS, Flexml,SWIFT, Debug Capture process

-             Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.

-             Responsible for SLA driven Application Monitoring

-             Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA’s.

-             Escalate the Incidents/failures to Level2 support as per the defined process.

-             Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc) of Production applications.

-             Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.

-             He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.

-             On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of  products at Customer location/base location.

-             Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client  periodically.

-             On occasion he/she might be required to provide On-Call support during non-business hours.

-             Need involvement in Automation & Continuous Service Improvement

-             Guide the business users on any configuration issues related to the application

-             Regular defect status reporting along with any critical issues that may require senior management’s attention

-             Follow structured configuration and release processes for applying fixes and software release

-             Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.

-             Should know how to analyze Debug logs

-             Participate in Automation & Continuous Service Improvement

Desired Skills and Experience:-

-             Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product.

-             Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting

-             Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools

-             Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills

-             Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support.

-             Good Problem Solving skills Perform proper handover/knowledge transfer at end of each assignment.

-             Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations

Ready to work in Morning/Afternoon/Night shift  (9 hour shift 5 days a week)