SDWAN L2 Engineer (RARR Job 5625)

Key Responsibilities

• Configure and fine-tune SD-WAN policies, AppQoS, encryption methods, NGFW rules, and security features (antivirus, antimalware, IPS/IDS).
• Troubleshoot GRE/IPSec tunnel issues and coordinate with cloud service providers and telecom partners.
• Ensure logs are pushed to the SIEM platform and close incidents raised by the CSOC team.
• Add/remove network switches in monitoring tools; perform periodic patching, hardening, and version upgrades.
• Work with the Bank’s network/security teams to resolve application access issues and maintain resource utilization.
• Prepare RCAs, periodic reports, and address audit observations on time.
• Lead preventive health checks, performance tuning, and continual improvements of the SD-WAN solution.
• Assist and mentor L1 engineers; review their daily/weekly/monthly reports before submission.
• Coordinate with OEM Professional Services for escalations and long-pending issues.
• Hardening of SDWAN devices, patching.
• Coordination with OEM PS team for resolving issues & coordinating with OEM as escalation follow-up for long pending calls.

Qualifications & Experience

• Education: Full-time graduate degree (B.E./B.Tech/MCA preferred in CS, Electronics, or IT).
• Experience: Minimum 5 years post-qualification in Routing/Switching/SD-WAN; at least 3 years hands-on in PSU/BFSI/listed companies.
• Certifications: At least one professional SD-WAN certification; Versa SD-WAN certification preferred.

Skills & Attributes

• Strong troubleshooting and coordination skills across multiple teams and vendors.
• Good communication in English and Hindi.

Other Requirements

• Background Verification (education & employment), and Police Verification Certificate (to be submitted within 3 months of joining).
• Must be willing to provide telephonic/on-call support during emergencies.