SDWAN L1 Engineer (RARR Job 5624)

Key Responsibilities

• Monitor all WAN/Internet/third-party links terminating on SD-WAN devices across all bank locations.
• Coordinate with facility teams for initial fault checks (power status, device LEDs, etc.).
• Log calls, follow up, and escalate link failures with telecom service providers (TSPs).
• Liaise with TSP field engineers and facility teams during link restoration, implementation, or office shifts.
• Troubleshoot branch application-access issues.
• Manage TSP SLAs: generate, submit, and reconcile monthly SLA reports.
• Prepare and submit daily/weekly/monthly network health and performance reports.
• Maintain complete inventory of SD-WAN devices, TSP links, IP schema, escalation matrices, and updated WAN diagrams; review at least twice a year.

Qualifications & Experience

• Education: Full-time Graduate degree (B.E./B.Tech/MCA preferred in CS, IT, or Electronics).
• Experience: Minimum 3 years post-qualification, with at least 2 years’ hands-on in Routing/Switching/SD-WAN within PSU/BFSI/listed companies.
• Certifications: At least one Associate-level Routing/Switching/SD-WAN certification; Versa SD-WAN certification preferred.

Skills & Attributes

• Strong network monitoring and troubleshooting skills.
• Good communication and coordination abilities across multiple teams and vendors.

Other Requirements

• Background Verification (education & employment), and Police Verification Certificate to be submitted within 3 months of joining.
• Willingness to work in rotational O&M shifts and provide on-call support when required.