L2 Production Support Engineer (C) (RARR Job 5866)

We are looking for an experienced L2 Production Support Engineer with strong expertise in Linux Shell Scripting and Oracle, preferably from the banking domain. The candidate should be comfortable working in a 24×7 production support environment and be proactive in incident resolution and root cause analysis.

Roles & Responsibilities

• Provide L2 production support for business-critical applications in a 24×7 rotational shift

• Monitor application and system health, ensuring high availability and performance

• Handle incident lifecycle management, including triage, investigation, resolution, and closure

• Manage problem lifecycle management and PMR processes

• Perform root cause analysis (RCA) and provide both temporary and permanent fixes

• Coordinate effectively with L3 support teams and development teams for issue resolution

• Participate in change management, release, and deployment activities

• Ensure compliance with ITIL processes and best practices

• Work closely with business and technical teams, adapting to changing priorities and business needs

• Maintain clear documentation and communication during incidents and handovers

Technical Skills

Mandatory Skills

• Linux Shell Scripting

• Oracle Database

• L2 Production Support experience

• Incident, Problem, and Change Management

Good to Have / Preferred Skills

• Banking domain knowledge

• ITIL Certification (Preferred)

• Working knowledge of:

  • ITRS

  • Autosys

  • AppDynamics

  • ServiceNow

  • UDeploy

• Exposure to DevOps tools or practices

• Any programming or development experience

Soft Skills

• Strong analytical and debugging skills

• Excellent communication (verbal and written)

• Flexible and adaptable to business needs

• Ability to work independently in high-pressure production environments

• Strong coordination and stakeholder management skill