IT Desktop Support Engineer (RARR Job 5772)

Position Overview

The IT Desktop Engineer will be responsible for installing, configuring, and maintaining desktop systems, software, and hardware across the organization. This role requires strong troubleshooting skills, hands-on experience with Microsoft Office applications (especially Word and Outlook), and the ability to provide effective technical support to end users.

Key Responsibilities

• Install, configure, and upgrade desktop systems, laptops, and peripheral devices (printers, scanners, etc.).

• Set up and manage user accounts, permissions, and access in accordance with company standards.

• Install, configure, and troubleshoot Microsoft Office applications, including Word, Outlook, Excel, PowerPoint, and Teams.

• Provide support for Outlook email configuration, mailbox management, PST handling, and email flow issues.

• Perform operating system installations and updates (Windows 10/11).

• Manage system imaging, deployment, and device setup through tools like SCCM/Intune (if applicable).

• Troubleshoot desktop hardware, network connectivity, and software-related issues.

• Perform routine maintenance and ensure system security through updates, patching, and antivirus checks.

• Collaborate with IT teams to support system upgrades and deployments.

• Maintain documentation for configurations, procedures, and IT asset inventory.

• Provide timely and professional technical support via phone, email, remote sessions, or in person.

Required Skills & Qualifications

• Proven experience as a Desktop Engineer / IT Support Engineer / Technical Support Specialist.

• Strong knowledge of Windows desktop environments (Windows 10/11).

• Hands-on experience with installation and configuration of hardware and software.

• Expertise in Microsoft Office applications—especially Word and Outlook (profile configuration, troubleshooting, add-ins, etc.).

• Solid understanding of basic networking (TCP/IP, DNS, DHCP).

• Ability to diagnose and resolve technical problems quickly and effectively.

• Experience with remote support tools.

• Good communication and customer service skills.

Preferred Qualifications (Optional)

• Experience with Active Directory, group policies, and user account management.

• Familiarity with Office 365 administration.

• Knowledge of IT ticketing systems (ServiceNow, JIRA, etc.).

• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or MCSE.