BMC Helix Administrator (RARR Job 5560)

BMC Helix Administrator with 8 years of handson experience in managing configuring and optimizing BMC Helix ITSM solutions The ideal candidate will have deep expertise in IT service management automation and integration and will play a key role in ensuring the reliability scalability and performance of our ITSM platform

Key Responsibilities

• Administer and maintain BMC Helix ITSM suite including Incident Problem Change Asset and Knowledge Management modules
• Configure and customize workflows forms and business rules to meet organizational requirements
• Manage integrations with other enterprise systems eg CMDB monitoring tools cloud platforms
• Monitor system performance and troubleshoot issues to ensure high availability and reliability
• Perform upgrades patches and migrations of BMC Helix components
• Develop and maintain technical documentation SOPs and user guides
• Collaborate with crossfunctional teams to support service delivery and process improvements
• Ensure compliance with ITIL standards and internal governance policies