Associate Director (RARR Job 5951)

As a Senior Product Designer, you will play a pivotal role in shaping customer experiences across our platforms, particularly within our Fraud and Scam Management Platform. You will lead discovery and design initiatives, collaborate with cross-functional teams, and ensure solutions are both desirable and technically feasible.

In addition, you will lead end-to-end delivery of EPM engagements, manage senior client relationships, and drive growth through account mining, governance, and thought leadership. This role requires a strong blend of techno-functional expertise and stakeholder management capabilities to deliver high-quality solutions while mentoring teams.

Key Responsibilities

• Lead discovery and research to uncover customer problems and inform product strategy

• Translate insights into user flows, prototypes, and detailed specifications

• Design wireframes and documentation aligned with the design system

• Apply systems thinking and design thinking across digital and physical service environments

• Champion inclusive, accessible, and customer-centric design principles

• Contribute to product strategy and roadmap development using data and design thinking

• Facilitate design critiques and participate in agile ceremonies

• Evolve and scale the design system to ensure consistency and reusability

• Measure post-launch impact and iterate based on insights and performance data

• Work closely with technical delivery squads to ensure seamless implementation

Experience & Skills

Essential

• Proven experience designing digital products end-to-end within cross-functional teams

• Expertise in one or more BFS domains, including:

  • Cards (AS2805, ISO8583, 3DS, Tokenisation, etc.)

  • Merchants

  • GenAI

  • Payments (NPP, MPS, Digital Banking)

  • Pega case management and design

  • Fraud and AML

  • Digital Channels

  • Investment Banking

  • Application Processing

• Strong SQL and data analysis skills

• Experience with system integration technologies (API, Kafka, MQ, TCP/IP)

• Excellent communication and stakeholder management skills

Desirable

• Fraud and Scam domain knowledge

• Experience with SAS Fraud Management

• Experience in ETL, PRM, and migration projects

• Exposure to Agile methodologies

• Familiarity with vendors such as MasterCard, Visa, DXC, FIS, RSA, and Pegasus