Service Now Report developer / Performance Analytics (Nuc Job/ 75)
Job Skills
Job Description
Role - Service Now Report developer / Performance Analytics
Experience -5+ Years
Budget- Open / as per market std.
Preferred Certifications-
. ServiceNow Certified System Administrator (CSA)
.ServiceNow Certified Implementation Specialist (CIS) - Performance Analytics
Key Responsibilities
Report & Dashboard Development: Create, configure, and maintain custom reports, interactive dashboards, and gauges for various ITIL processes (ITSM, CSM, ITOM).
Performance Analytics (PA): Build and maintain performance analytics indicators, breakdowns, and widgets to track trends over time.
Requirement Gathering: Collaborate with stakeholders to define key performance indicators (KPIs) and reporting requirements.
Data Visualization & Security: Design user-friendly, actionable dashboards; configure data security using Access Control Lists (ACLs) to ensure data privacy.
System Optimization: Monitor and tune report performance to ensure fast loading times and minimal impact on system performance.
Documentation: Create and maintain technical documentation for reporting solutions.
Required Skills & Qualifications
Platform Expertise: Strong knowledge of ServiceNow core platform (Reporting, PA, Dashboards, CMDB).
Technical Skills: Proficiency in SQL, JavaScript, HTML/CSS for advanced reporting and scripting.
Data Analysis: Strong analytical skills to translate business needs into data, and experience with data modeling.
ITIL Knowledge: Understanding of ITIL processes (Incident, Change, Problem, Request).
