Vmware VDI (NCS/Job/ 3639)

• Provide expert level build, troubleshoot and resolve virtual desktop issues.  Resolve / Maintain automation application issues on Windows and Linux with Root Cause Analysis (RCA).  Create proactive measures to audit and remediate issues from occurring
• Automating team’s manual work through scripting automation
• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.
  Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions
• Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms
• Identify and proactively resolve issues that could impact system performance, reliability, and usability
• Persuade and influence others through strong and comprehensive communication and diplomacy skills
• Create and contribute to processes for missing or new solutions that are implemented due to gaps
• Write Run Books/Knowledge Base articles for lower-level teams and conduct effective training sessions
• Automate manual team work through scripting automation (PowerShell, Python, Linux Shell Scripting or available tools).
• Monitor and help stabilize services in production. Standardize & Improve monitoring and reporting capabilities, dashboard creation using tools like Splunk, AppDynamics, etc
• Perform Compliance Reviews of Vulnerabilities/EOVS
• Engage on Gating/Production Readiness Review(PRR) for new services/platforms/products
• Participate on CoB/DR Drills
• Contribute towards architecture reviews, making sure product designs are technically sound with contingencies thought through.
• Technical documentation focused towards driving post-mortems, technical/process guidance, automation, operational improvement, etc.
• Review current platforms & application architecture and engage with server & product engineers for setting up SDI for the existing platform with focused drive to enable new platforms.
• The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for non-local working hours/weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.

Qualifications:

• 5-7 years of relevant VMWare Horizon (Level 3 SME) experience
• Handson experience in troubleshooting/maintenance of applications on Linux/Windows servers with interest in growing in Middleware responsibilities and OpenShift environment
• Able to understand core infrastructure issues and guide businesses on troubleshooting
• Hands on experience in creation of pools, component upgrades and strong understanding of all components in Horizon
• Experience with automation technologies (Blue Prism, Automation Anywhere, Work Fusion, or other automation technologies)
• Able to understand RPA components and its integration with Horizon
• Able to understand protocols and work with RPA business on hosting bot infrastructure on Horizon
• Expert hands on scripting experience with PowerShell, Python etc. 
• Active Directory (AD) management (GPO, ADUC)
• AppSense Environment Manager (for policy management)
• Application and configuration deployment software (SCCM, HP Radia)
• Monitoring implementation (VROps, Systrack etc.)
• Familiar with Desktop Application Support
• Proficiency in MS Office (Access, Outlook, Excel) including macros creation
• Dual VCP required
• Proficient knowledge at an Level 3 level for networking and integration with Horizon infrastructure
• Experience with VMware product APIs, VMware Horizon suite, AWS, Dockers and Windows 11 enterprise environments

• Working knowledge on VMware infrastructure components from base layer to application virtualization
• Patch Management
• IT Support based qualifications / training
• Experience with ITSM tools (ServiceNow or others).

Critical Competencies:

• Strong verbal and written communication
• Learn and able to adapt to changing environment. Willing to learn and have a can do attitude
• Ability to perform complex and varied assignments in support of the team’s scope of work
• Analytical thinking and experience with data analysis tools and methodologies
• Planning, multi-tasking, and prioritization skills
• Team-oriented and collegial approach to addressing challenges
• Strong people, process, and business focus
• ITIL certified
• Being part of a team, you will be expected to work un-supervised and manage your workload effectively
• Strong communication skills
• Good interpersonal and teamwork skills