Technical program Manager (NCS/Job/ 2786)

Key job responsibilities

• Work with Amazon internal and external stakeholders to understand the business processes and workflows
• Develop functional specifications/requirements documents
• Deal with ambiguity to discover the true requirements underlying new feature requests; recommend alternative technical approaches and lead engineering efforts to meet aggressive timelines
• Work with software and operations teams to launch projects and provide ongoing technical support
• Track and review program updates with stakeholders and leaders
• Work within and outside Amazon to encourage a fast and smooth adoption of the available services
• Be the primary conduit for gathering requirements for enhancements; develop demos, sample and technical collateral as required
• Define roadmap in association with the stakeholders
• Drive simplification and efficiencies in engineering and/or complex architectures to unblock innovation and/or speed of delivery within program area
• Manage multiple projects in program area or large challenging projects to meet business and/or organization goals
• Facilitate technical trade-offs between short term and long term needs

Basic qualifications

• 7+ years of working directly with engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 5+ years of technical product or program management experience
• Bachelor's degree in engineering, computer science or equivalent
• Experience in communicating with business teams, development teams, and management to collect requirements, describe software product features, and technical designs.

Preferred qualifications

• Experience defining KPI's/SLA's used to drive multi-million-dollar businesses and reporting to senior leadership
• Experience developing and executing/delivering product and technical roadmaps
• Solid foundation in service-oriented technologies - understands service inter-dependencies and drives towards technical solutions for multi-tiered systems.
• Highly organized, ability to complete a high volume of tasks and projects with little to no guidance within tight deadlines.