Tech Lead (Multi-Cloud) (NCS/Job/ 3444)

 Tech Lead (Multi-Cloud)

• Must-have skills:
  • Strong expertise in Azure (primary) and AWS
  • Experience in setting up Azure Landing Zones
  • Note: This is not a DevOps role — we require candidates with experience in infrastructure and production environments

Location: Mumbai (Kurla)

Years of Experience: 10+ Years

Job Description

Role - Tech Lead JD

• Role Overview We are seeking a Multi-Cloud Tech Lead (L3) with strong hands-on operations experience, deep DevOps and Kubernetes expertise, and proven ability to work directly from customer premises.
• This is a customer-facing role responsible for ensuring platform stability, high availability, performance, and security across multi-cloud production environments.
• The role serves as the primary onsite technical authority, handling L3 escalations, leading root cause analysis, and driving operational excellence.

Key Responsibilities

• Act as the L3 escalation point for complex production issues across multi-cloud environments.
• Work closely with customer engineering, security, and business teams from the onsite location.
• Perform deep troubleshooting and root cause analysis (RCA) across cloud, Kubernetes, networking, and application layers.
• Operate, manage, and stabilize production Kubernetes platforms (GKE / AKS preferred).
• Lead incident management, problem management, and preventive action initiatives. Support and enhance CI/CD pipelines, deployment reliability, and automation.
• Implement and govern change management, release management, and operational best practices. Improve monitoring, alerting, and observability to reduce MTTR.
• Ensure compliance with security, regulatory, and audit requirements in regulated environments.
• Mentor L1/L2 engineers and act as the technical representative of the operations team to the customer. Drive cost optimization and operational efficiency initiatives.

Mandatory Skills & Experience Multi-Cloud Operations:

• Hands-on experience with at least two public cloud platforms (GCP & Azure preferred).
• Kubernetes: Strong hands-on experience managing production-grade clusters.
• DevOps: CI/CD pipelines, automation, and Infrastructure as Code (Terraform preferred).
• Troubleshooting: Advanced expertise in Linux, networking, performance tuning, and distributed systems.
• Observability: Experience with monitoring, logging, and alerting tools (Dynatrace / ELK preferred). Customer-Facing Experience: Proven ability to work onsite and engage directly with customer stakeholders.
• SRE Exposure: Reliability engineering, availability, SLIs/SLOs, and resilience practices.
• Cost & Efficiency: Experience with cloud cost optimization and operational improvements.