Servicenow Admin (NCS/Job/ 2577)

Technical Skills

• ServiceNow Administration (users, roles, ACLs, instance health)
• ITSM Modules (Incident, Problem, Change, Request, Knowledge)
• CMDB management & Discovery
• Configuration (forms, UI policies, business rules, Flow Designer)
• Reporting & Performance Analytics
• Integrations (REST/SOAP APIs) & data imports/exports
• Basic JavaScript scripting
• Platform upgrades, patching, and testing

Process Knowledge

• ITIL v4 (Incident, Problem, Change, CMDB best practices)
• Service Request & Knowledge Management

Soft Skills

• Problem-solving & analytical thinking
• Communication & stakeholder coordination

Documentation & training