Service Now Developer (NCS/Job/ 1584)

Experienced ServiceNow Developer who will be responsible for designing, developing, and integrating IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.


You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.

Responsibilities:

• System Operations (50%)
• Resolve technical issues and provide in-depth support.
• Analyze and troubleshoot application performance problems.
• Escalate issues to appropriate teams when necessary.
• Develop and maintain support documentation.
• Assist in user training and communication.
• System Design and Integration (40%)
• Develop IT software applications based on project requirements.
• Design and implement new features with guidance from senior developers.
• Collaborate with cross-functional teams on coding and testing.
• Take ownership of specific modules or components.
• Contribute to technical documentation and participate in code reviews.
• Planning (10%)
• Participate in project planning and estimation.
• Contribute to the development of technical strategies for projects.
• Collaborate with architects to align solutions with enterprise goals.
• Provide input into the selection of technology stacks and frameworks.
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Knowledge/Skill Requirements

• ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc.)
• ServiceNow experience with HRSD, CSM, or SPM is a plus.
• ServiceNow experience developing service catalog items and custom applications.
• ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.
• ServiceNow experience with IDP solutions (LDAP, SSO, SAML).
• ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).
• Excellent problem-solving and analytical thinking skills.
• Solid understanding of fundamental web technologies like REST, HTTP verbs, DOM, Web security, etc.
• Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.
• Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.
• Demonstrated ability to identify risk and escalate issues appropriately.
• Strong proficiency in JavaScript/ES6, including DOM manipulation and the JavaScript object model.
• Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.
• Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.
• Experience presenting to all levels of users (internal and external) in English.