Salesforce Support Lead- Salesforce B2BCommerce cloud (NCS/Job/ 3213)

Requirement: Salesforce B2B Commerce Support

Experience: 8–12 Years
Role Type: Support (L1 / L2)
Location: Open / As per client requirement

Job Description:

• Client is looking for a Salesforce Support professional with experience in Salesforce B2B Commerce.
• Candidates with Salesforce B2C Commerce exposure are also acceptable.
• Role will focus on L1 / L2 support activities, issue resolution, and platform administration.
• Development experience is NOT mandatory.

Required Skills:

• Strong experience in Salesforce Support / Production Support
• Experience working as Salesforce Admin / Support Engineer
• Exposure to Salesforce B2B Commerce or B2C Commerce
• Experience handling incidents, service requests, and troubleshooting
• Knowledge of Salesforce configuration and platform administration

Nice to Have:

• Experience in Salesforce Commerce Cloud
• Understanding of integration issues and order management
• ITIL / Support process experience

Key Points:

• Development experience not required
• Support background is mandatory
• 8–12 years overall experience