Salesforce service cloud Developer (NCS/Job/ 1955)

About the Role:

As a Salesforce Developer, you will be responsible for building industry-leading, highly intuitive software products that underpin business functions across our client's enterprise applications. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

About You:

· Familiar with end-to-end Salesforce development processes

· Adjusts easily to new or changing circumstances.

· A collaborative utility player mentality (low ego) with a proactive sense of curiosity

· Focuses on achieving results that promote business success.

· Demonstrate proactive and professional communication skills with all stakeholders and partners

· Maintain a professional, adaptable, and respectful manner

· Provide high quality service to all users

Responsibilities:

· Own product architecture and collaborate with product managers, designers, and other engineers to set the technical direction and create software that optimizes for business metrics

· Communicate technology and product strategy effectively to both internal and external stakeholders and leadership

· Build industry-leading enterprise systems that are highly available, intuitive, scalable, and secure

· Produce highly reliable and performant code with appropriate monitoring and alerting

· Conduct design and code reviews to ensure scalability, performance, and alignment with standards and best practices

· Analyze and improve efficiency, scalability, and stability of various system resources

Your Expertise:

· Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

· 5-8 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel.

· Good to have – Data Cloud /Experience Cloud applications.

· 5-8 years of hands-on experience in Apex Programming, SOQL, SOSL, and Integrations.

· 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.

· 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.

· Experience in Salesforce Data Cloud Certification (Required)

· Professional fluency in English (Required)

· Experience building Salesforce integrations with 3rd party apps and AppExchange products.

· Experience working in highly available, scalable, and secure systems.

· Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.

· Experienced in Salesforce deployment (CI/CD, Jenkins) process.

· Comply with change management policies to ensure data integrity and system stability.

· Salesforce Service Cloud and Architect certifications.

· Experience building on MuleSoft Middleware or MuleSoft Development

· Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.