Sales Coordinator (NCS/Job/ 2300)
Job Skills
Job Description
1. Sales Coordination:
o Act as the first point of contact for customer enquiries via calls, emails.
o Maintain and update customer databases, sales records, and product information.
o Assist the sales team in preparing quotations, proposals, and presentations.
o Support field sales staff with relevant product, pricing, and inventory information.
o Coordinate internal teams to ensure timely order processing and delivery.
2. Telesales:
o Generate and follow up on leads through calls, emails, and digital channels.
o Convert leads into confirmed orders while ensuring high customer satisfaction.
o Upsell and cross-sell relevant IT and printing consumables based on customer needs.
3. Lead Management:
o Manage enquiries and leads received through platforms such as IndiaMART and Just Dial.
o Ensure timely follow-up and proper documentation of all leads.
o Coordinate with sales and operations teams to convert enquiries into orders.
4. Customer Relationship Management:
o Build and maintain strong relationships with existing and potential clients.
o Handle customer queries, complaints, and feedback professionally.
o Track customer interactions and provide insights to improve sales strategy.
5. Reporting & Analytics:
o Prepare daily, weekly, and monthly sales reports.
o Monitor and report on telesales performance, lead conversion rates, and follow-up status.
o Provide feedback on market trends, competitor activity, and customer requirements
