Travel Specialist (NCS/Job/ 154)

Key Responsibilities:

• Establish contact with leads received, prepare requested itineraries, follow up and complete the sales cycle with clients (confirm final itinerary, confirm all bookings at destination, ensure receipt of payment)
• Customer relationship management
• Handle the online instant messaging from worldwide clients that you receive on our various platforms
• Develop new packages and product offerings and ensure the website is updated and client ready at all times
• Handle email & whatsapp marketing calendar
• Maintain all relevant databases and ensure that they are up-to-date
• Liaise with partners/suppliers to procure quotes & tour costing
• Reservation Management for confirmed bookings
• Initiate and implement new systems and/or processes whenever required
• Website Maintenance (non-technical) preparing content, adding content, updating content, coordinating with website maintenance and seo partners for updations and problem solving)
• Any other operational and administrative requirements, for eg, manning stalls/booths at events
• Handle other responsibilities as and when required.

Required Skills

• A Graduate/Post Graduate
• Education in Travel/Tourism is preferred
• Internet savvy
• Computer savvy, with knowledge of MS office
• Proficient in English with good communication skills
• Willing to travel if necessary
• A strong customer focus and interest in travel.