NIMS SME (NCS/Job/ 3534)
Job Skills
Job Description
Role: NIMS SME
Core Skillset
Strong understanding of NIMS (Provisioning flow redesign, logic revalidation, rehire flows, Mail alias generation, proxy address assignment, exchange related attribute)
Job Title: NIMS SME (Network & Infrastructure Management Services)
Role Summary
We are seeking an experienced NIMS SME to lead and support enterprise-level Network and Infrastructure Management Services. The role involves providing technical expertise, driving operational excellence, ensuring SLA compliance, and supporting transformation initiatives across infrastructure services.
Key Responsibilities
Act as the Subject Matter Expert (SME) for Network & Infrastructure services across domains (Compute, Network, Storage, Cloud).
Provide L3/L4 support for critical incidents, problem management, and escalations.
Ensure high availability, performance, and security of IT infrastructure.
Lead incident, problem, and change management in alignment with ITIL Framework best practices.
Drive root cause analysis (RCA) and implement preventive measures.
Collaborate with cross-functional teams for solution design and implementation.
Support infrastructure transformation initiatives (cloud migration, automation, modernization).
Monitor and optimize infrastructure using tools like:
SolarWinds
Dynatrace
Nagios
Ensure compliance with security policies and governance standards.
Mentor L1/L2 teams and drive knowledge management.
Required Skills & Expertise
Core Infrastructure
Strong knowledge of:
Networking (Routing, Switching, Firewalls, VPNs)
Servers (Windows/Linux)
Storage (SAN/NAS)
Virtualization (VMware, Hyper-V)
Cloud & Modern Technologies
Hands-on experience with:
Microsoft Azure
Amazon Web Services
Understanding of hybrid cloud and migration strategies
Tools & Automation
Experience in scripting (PowerShell, Python)
Exposure to automation/orchestration tools (Ansible, Terraform)
ITSM & Processes
Strong experience in:
Incident / Problem / Change Management
SLA / KPI tracking
ITIL certification preferred
