Microsoft Active Directory Admin (NCS/Job/ 3607)

We are seeking an experienced Windows Active Directory & Entra ID Administrator to support, manage, and troubleshoot enterprise identity infrastructure. The candidate will be responsible for day-to-day AD operations, complex troubleshooting, and ensuring availability, security, and compliance of directory services.

Key Responsibilities (L2 Scope)

• Perform day-to-day administration of Windows Active Directory, including users, groups, computers, and OU management.
• Provide Level‑2 support for Active Directory–related incidents and service requests.
• Support Microsoft Entra ID (Azure AD) in a hybrid identity environment (basic operations and issue triage).
• Troubleshoot and resolve user authentication issues, login failures, and basic access-related problems.
• Investigate and fix Group Policy application issues and support GPO-related requests as per approved standards.
• Perform L2-level troubleshooting of Active Directory replication issues and coordinate with L3 teams when required.
• Support and troubleshoot DNS and DHCP issues related to Active Directory.
• Assist in the management and support of internal DHCP servers.
• Monitor and maintain the health of AD Domains, Trusts, DNS, and DHCP services.
• Execute approved changes and operational tasks following defined SOPs and change management processes.
• Update and maintain technical documentation and operating procedures.
• Escalate complex or non-standard issues to L3/Engineering teams with proper analysis and logs.

Required Skills & Experience

• Strong understanding of Active Directory core concepts.
• Working knowledge of Microsoft Entra ID (Azure AD).
• Good understanding of AD Forests, Domains, Trusts, DNS, DHCP, Group Policy, and Organizational Units.
• Hands-on experience with L2 troubleshooting for:
  • Authentication and login issues
  • Group Policy processing
  • DNS, DHCP, and basic AD replication problems
• Experience in performing routine AD administrative activities in an enterprise environment.
• Familiarity with incident, change, and problem management processes.

Role Classification

• Support Level: L2 (Operational Support)
• Focus: Incident resolution, BAU support, standard changes
• Escalation Path: L3 / AD Engineering Team