Mainframe production application Support (NCS/Job/ 2345)

Role Overview:
Looking for an experienced Production Support Engineer with strong Mainframe background to handle critical applications in a 24x7 environment. The role involves incident resolution, job monitoring, performance troubleshooting, root cause analysis, and ensuring system stability.

Key Responsibilities

• Monitor & support business-critical Mainframe applications in production.

• Analyze and resolve incidents within defined SLAs; perform root cause analysis.

• Handle JCL batch jobs, Cobol program investigations, and system ware log analysis.

• Coordinate with development and infrastructure teams to resolve recurring issues.

• Perform environment checks, health monitoring, and proactive stability improvements.

• Create and maintain support documents, SOPs, and knowledge base.

• Participate in on-call rotation and weekend deployments as required.

• Use Dynatrace and other monitoring tools for performance troubleshooting.

• Automate recurring/manual tasks with Unix shell scripts.

Required Skills (Primary)

• Mainframe technologies (JCL, COBOL)

• System ware / log analysis

• Production support & incident management

• Ticketing tools (ServiceNow/JIRA or similar)

Secondary / Good-to-Have Skills

• Unix/Linux shell scripting

• Dynatrace or other APM tools

• Understanding of Java APIs (for interface debugging)

• Change/Problem management processes (ITIL knowledge is a plus)

• Should be ready to work in All three shifts and Sat/Sun. on Rotation basis.