Lead IT Infrastructure IT Manager (NCS/Job/ 2457)

IT Operations & Infrastructure

• Manage Org-wide IT infrastructure including servers, networks, storage, end-user computing, and SaaS platforms.
• Provide direct hands-on support in system administration, troubleshooting, and configuration.
• Oversee IT service delivery in alignment with ITIL practices, ensuring minimal downtime and efficient user support.
• Handle vendor coordination, software licensing, and asset management.

Information Security & Compliance

• Support the Head of IT & Security in implementing security strategies and frameworks.
• Act as an individual contributor in key InfoSec activities such as:
  • Access management and privileged account controls.
  • Perform monthly user access review
  • Security monitoring, vulnerability assessments, and patch management.
  • Incident detection, response, and reporting.
• Maintain compliance with SOC2, ISO 27001, NIST, GDPR, (as applicable).
• Contribute to audits, risk assessments, and the maintenance of security policies and procedures.
• Maintain Risk Register with Up-to-date

Governance & Risk Management

• Ensure IT processes adhere to governance frameworks and corporate policies.
• Participate in business continuity planning, disaster recovery testing, and risk assessments.
• Support security awareness training and internal stakeholder education.

Project & Change Management

• Drive IT and InfoSec-related projects including system upgrades, security tool implementation, and cloud initiatives.
• Collaborate with business units to align IT and security requirements with organizational goals.
• Ensure projects are completed within defined scope, timeline, and budget.

Innovation & Continuous Improvement

• Identify opportunities to automate IT/security operations and improve efficiency.
• Stay updated on emerging technologies and evolving security threats.
• Recommend tools, processes, and policies to strengthen IT and security posture.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (Master’s preferred).
• 8–12+ years of IT experience with at least 5+ years in a hybrid IT/InfoSec role.
• Hands-on expertise in infrastructure management (networks, servers, cloud) and security tools (SIEM, EDR, IAM, DLP).
• Strong knowledge of IT governance, risk, and compliance frameworks.
• Certifications such as ITIL, CISSP, CISM, CISA, or Cloud Security (AWS/Azure Security Specialty) highly desirable.
• Excellent analytical, problem-solving, and communication skills.

Core Competencies

• Ability to operate as both a strategic partner and an IC.
• Strong technical depth in IT operations with security-first mindset.
• Effective collaboration with cross-functional stakeholders.
• Accountability, attention to detail, and continuous improvement mindset.

  IT Operations & Infrastructure

• Manage Org-wide IT infrastructure including servers, networks, storage, end-user computing, and SaaS platforms.
• Provide direct hands-on support in system administration, troubleshooting, and configuration.
• Oversee IT service delivery in alignment with ITIL practices, ensuring minimal downtime and efficient user support.
• Handle vendor coordination, software licensing, and asset management.

• Information Security & Compliance

• Support the Head of IT & Security in implementing security strategies and frameworks.
• Act as an individual contributor in key InfoSec activities such as:
  • Access management and privileged account controls.
  • Perform monthly user access review
  • Security monitoring, vulnerability assessments, and patch management.
  • Incident detection, response, and reporting.
• Maintain compliance with SOC2, ISO 27001, NIST, GDPR, (as applicable).
• Contribute to audits, risk assessments, and the maintenance of security policies and procedures.
• Maintain Risk Register with Up-to-date

• Governance & Risk Management

• Ensure IT processes adhere to governance frameworks and corporate policies.
• Participate in business continuity planning, disaster recovery testing, and risk assessments.
• Support security awareness training and internal stakeholder education.

•  

  Project & Change Management

• Drive IT and InfoSec-related projects including system upgrades, security tool implementation, and cloud initiatives.
• Collaborate with business units to align IT and security requirements with organizational goals.
• Ensure projects are completed within defined scope, timeline, and budget.

• Innovation & Continuous Improvement

• Identify opportunities to automate IT/security operations and improve efficiency.
• Stay updated on emerging technologies and evolving security threats.
• Recommend tools, processes, and policies to strengthen IT and security posture.

• ---

  Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (Master’s preferred).
• 8–12+ years of IT experience with at least 5+ years in a hybrid IT/InfoSec role.
• Hands-on expertise in infrastructure management (networks, servers, cloud) and security tools (SIEM, EDR, IAM, DLP).
• Strong knowledge of IT governance, risk, and compliance frameworks.
• Certifications such as ITIL, CISSP, CISM, CISA, or Cloud Security (AWS/Azure Security Specialty) highly desirable.
• Excellent analytical, problem-solving, and communication skills.

• ---

  Core Competencies

• Ability to operate as both a strategic partner and an IC.
• Strong technical depth in IT operations with security-first mindset.
• Effective collaboration with cross-functional stakeholders.
• Accountability, attention to detail, and continuous improvement mindset.