Java Support (NCS/Job/ 2482)

Job Description:
We are looking for an experienced Java Support Engineer with strong technical and analytical skills to provide production support for critical business applications. The candidate should have hands-on experience in Java, SQL, and Unix, with a solid understanding of incident management and root cause analysis.

Key Responsibilities:

• Provide L2/L3 production support for Java-based applications.

• Monitor, troubleshoot, and resolve application and system issues within defined SLAs.

• Perform incident, problem, and change management activities.

• Analyze logs, identify root causes, and coordinate fixes with the development team.

• Execute SQL queries for data validation, issue analysis, and reporting.

• Manage Unix/Linux-based systems, perform file operations, and monitor background jobs.

• Participate in application deployments and environment validations.

• Create and maintain support documentation and knowledge base articles.

Required Skills:

• Strong knowledge of Core Java / J2EE.

• Proficiency in SQL (Oracle, MySQL, or PostgreSQL).

• Hands-on experience with Unix/Linux commands and shell scripting.

• Experience in production support, incident management, and application monitoring tools (e.g., Splunk, Dynatrace, AppDynamics).

• Excellent problem-solving, communication, and analytical skills.

• Willingness to work in night shifts and support 24x7 environments as required.

Nice to Have:

• Experience in ITIL processes.

• Exposure to cloud environments (AWS, Azure).

• Familiarity with automation tools or DevOps practices.