IVR Developer (NCS/Job/ 2569)
Job Skills
Job Description
Updated JD---Received below update from customer, request you to align profiles accordingly.
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“We are looking resources worked in IVR development ,
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More Preferable if the resource worked in Kore.AI XO IVR development also worked in LLM for speech integration.”
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Also, he mentioned “Getting resource in Kore.AI is difficult , so we will select the candidate if the resource has good knowledge in IVR development in any platform
Hiring Manager’s Special Notes:
Experience in strong in CISCO infra implementation. However, our current requirement is specifically for candidates with active involvement in IVR development.
Cloud-based IVR development with speech integration is highly preferable.
Key Responsibilities:
- Design and implement contact center solutions using platforms such as Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO
- Develop and integrate CTI systems including JTAPI, TSAPI, CISCO CTIOS, ICM, AVAYA IC, Finesse
- Configure and troubleshoot TDM protocols (PSTN, E1, T1) and VOIP protocols (SIP, H.323, MRCPv2, RTP)
- Build and maintain IVR applications using AVAYA Experience Portal, CISCO Voice Portal, Genesys Voice Portal, NICE CXOne
- Utilize toolkits such as AVAYA Orchestration Designer, CISCO Call Studio, Kore.ai, Nuance Call Steering, NICE Studio
- Develop applications using VXML, CCXML, Java, C/C++, JavaScript, SQL, Shell/Awk
- Manage and deploy solutions on application/web servers like IBM WebSphere, Tomcat, Apache, IIS, Oracle WebLogic
- Work with SQL and NoSQL databases including HBase, Microsoft SQL Server, Oracle, Postgres, Kafka
- Integrate with middleware and CRM systems such as ECS, EBS, TIBCO, Salesforce CRM, CISCO Context Services
- Develop and consume SOAP and REST APIs for system integrations
- Collaborate with cross-functional teams to ensure seamless deployment and support of contact center technologies
Required Skills & Qualifications:
- Minimum 5 years of experience in contact center technology and telephony integration
- Strong understanding of CTI, IVR, VOIP, and TDM protocols
- Proficiency in programming and scripting languages
- Experience with enterprise-grade application servers and databases
- Excellent problem-solving and communication skills
- Ability to work independently and in a team-oriented environment
Preferred Certifications:
- Avaya Certified Specialist
- Cisco CCNA/CCNP Collaboration
- Genesys Certified Professional
- NICE CXOne Certification
- Salesforce Integration Certification
Best Regards,
