GIGYA/SAP CDC Technical Support (NCS/Job/ 2425)

Technical Skills Gigya

·                     Hands-on experience with Identity and Access Management (IAM) systems.

·                     Experience with Gigya / SAP Customer Data Cloud (CDC) – including user identity management, authentication flow support, and access troubleshooting.

·                     Ability to handle admin activities, system monitoring, and integration health checks.

·                     Knowledge of web-based systems, REST APIs, and authentication protocols (OAuth, SAML, JWT).

·                     Exposure to SaaS integrations and data flow troubleshooting.

·                     Consultant Tools Support

·                     Experience in PHP and WordPress

·                     Perform basic configuration, content management, and integration checks.

·                     Experience in SaaS-based tools like: Seismic (Sales enablement), Solution Tool (SaaS-based solution management)

Good to Have:

·                     Prior experience in customer data management platforms (CDPs).

·                     Understanding of Sales enablement or marketing automation platforms.

·                     Experience in SaaS tool integrations via API, Boomi, or similar middleware.

·                     Exposure to incident management tools (ServiceNow, Jira, etc.).

·                     Experience in documentation and knowledge base creation.

Soft Skills

·                     Excellent communication and coordination skills across global teams.

·                     Strong analytical and problem-solving mindset.

·                     Ability to work independently during India hours with some PST overlap."