Coupa Consultant (NCS/Job/ 2859)

·       Maintaining all configuration and solution design documentation, incorporating all impacts from change requests and new functionality implemented through release upgrades.

·       Customization of SIM forms, PO Liquid Template, Managing the Tolerances, Approval chains and invoice Presentations etc in Coupa.

·       Review each new release of Coupa (three releases a year) to coordinate upgrade of environments to ensure minimal impact on current production instance/business as usual.

·       Creating and maintaining test plans for user acceptance testing on new Coupa functionality, defect resolution and testing of fixes to defects in releases.

·       Managing All Sandbox instances and Production instance effectively.

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Integration Management

• Work with ERP, Middleware and support of Coupa integrations with interfacing systems.
• Coordinating integration testing of interfaces between Coupa and other application(s).
• Define the limitation of Coupa for each integration for better design and development of the integration.
• Maintaining and Managing the Master Data in Coupa from other applications through interface.
• Understanding of API’s to integrate Coupa with other applications.
• Monitor daily integration jobs, work with corresponding to fix the errors for integration failures.
• Work on PO & Invoice Integration failures, resolve the errors with permanent solution.

Business Process Optimization

• Responsible for understanding business processes at a level that processes can be reviewed in the context of each new Coupa Platform release to determine if efficiencies can be gained by using the new features and capabilities.
• Providing consultative guidance and application expertise to advise business users on best practice processes and functionality/capability of Coupa.
• Providing Level 2 and Level 3 support by Incidents/Change Request through Service Now ticketing tool and managing escalations as appropriate.
• Providing guidance and training to team members, managers and employees on processes and tools.

Preferred Qualifications

·       Coupa Platform Certified candidate.

·       Postman.

·       JSON, XML, cXML,API, sFTP servers.