Client Servicing Executive (NCS/Job/ 2194)

Act as the primary point of contact for clients, managing and nurturing client relationships to ensure satisfaction and retention.

· Understand client needs, objectives, and expectations, and translate them into effective digital marketing strategies.

· Regularly update clients on campaign progress, performance, and deliverables, ensuring transparency and trust. Research and prepare client presentations, reports and conduct in-person client meetings

Project Coordination:

· Collaborate with internal teams (creative, content, SEO, PPC, social media) to ensure seamless execution of client projects.

· Monitor project timelines, budgets, and deliverables to ensure they align with client expectations and company standards.

· Identify and address any potential issues or roadblocks, ensuring timely resolution.

· Stay updated with the latest digital marketing trends, tools, and best practices to offer innovative solutions to clients.

Reporting and Analysis:

· Prepare and present comprehensive reports on campaign performance, ROI, and KPIs to clients on a regular basis.

· Use data-driven insights to recommend strategies for enhancing campaign effectiveness and achieving client goals.

· Ensure all client deliverables are accurate, insightful, and delivered on time.

Business Development:

· Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

· Participate in client pitches and presentations to showcase the company’s capabilities and win new business.

· Collaborate with the sales team to develop and implement strategies for client acquisition and retention.

Preferred Qualifications:

· Bachelor’s degree in marketing, Business, Communications, or a related field.

· Minimum of 3 years of experience in a client servicing role within a digital marketing firm.

· Strong understanding of digital marketing concepts, strategies, and best practices.

· Excellent communication, interpersonal, and presentation skills.

· Proven ability to manage multiple projects and clients simultaneously, with a focus on delivering high-quality results.

· Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools)

· Strong analytical skills and the ability to interpret data to drive decision-making.

· High level of organizational and time management skills.

· Ability to work independently and as part of a collaborative team.