Associate Customer Success Manager (NCS/Job/ 3662)

Qualifications

• Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS.
   
• Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
   
• Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations.
   
• Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio.
   
• Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.
   
• Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed.
   

Preferred

• Familiarity with software supply chain, open source governance, application security, or developer enablement workflows.
   
• Experience supporting enterprise developer tools or DevSecOps platforms.
   

Working Model / Travel

• Periodic collaboration across global teams and occasional travel as needed.