Delivery Management
1. Ensure seamless delivery of projects in a Key Growth Account
  1. Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
  2. Ensure 100% compliance to Project SLA's, information security protocols etc (all customer's contractual obligations)

Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA

Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfilment as per the account/ project requirement

Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
Collaborate and influence internal key stakeholders to ensure fulfilment, technology support and flawless delivery of projects

Client Relationship Management
1. Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhanceshare of business
2. Conduct regular customer connects (meetings/ visits/ video- conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

Identify and close early warnings on a project to avoid any customer escalations

Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a newportfolio/ opportunity within the account
Design, monitor and share account performance dashboards/ reports with the clients periodically
Drive delivery transformation with client engagement managers to adapt to new delivery models and instil new ways of working in customer organization

Share Wipro's capability and initiatives that may support/ fulfil customer's needs

Delivery governance across the accounts/ projects
1. Review MIS and reports to monitor and track overall project/ account delivery management
2. Conduct periodic reviews with the team (DM's/PM's) on operational, quality and fulfilment parameters and new idea generation & its implementation on existing projects

Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage

Review and monitor revenue allocations/ realization to avoid OB revenue leakage
Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

Enable revenue growth of an account within a vertical
1. Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning
2. Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue
3. Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account
4. Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate

Operational Excellence
1. AI / Automation Focus
  1. Drive AI Infusion in Delivery and related initiatives in an account
  2. Develop, drive and deploy AI / automation led solutions and service improvements to deliver value added services to the customers thereby driving customer's business forward

Innovation Focus
1. Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters
2. Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth

Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR

Drive and deploy Knowledge Management across the account
1. Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account
2. Deploy the Wipro's knowledge management portal across the account and monitor & track trainings

Capability Development and Talent Pipeline Creation
1. Demand forecasting in line with business requirements
  1. Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
  2. Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiringin coordination with WMG/ CWMG and Talent Acquisition team

Lead upskilling initiatives across the account
1. Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account
2. Partner with competency group and talent transformation team to drive upskilling initiatives within an account

Support workforce transformation team to identify and deploy multi- skilling upgradation model for all account employees

Drive towards 100% mandatory training compliance for the target population within an account
Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP

Fresher engagement program
1. Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)
Team Management
1. Resourcing
  1. Hire adequate and right resources for the team
2. Talent Management
  1. Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  2. Build an internal talent pool and ensure their career progression within the organization

Drive diversity in leadership positions
Performance Management
1. Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
2. Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
1. Lead and drive engagement initiatives for the team
2. Track team satisfaction scores and identify initiatives to build engagement within the team

Account Delivery Head(core IT infra delivery) (NCS/Job/ 3400)

Job Skills