Team Leader – Telecalling (Sales) (Kar Job 210)
Job Skills
Job Description
Job Title: Team Leader – Telecalling (Sales)
Role Overview
We are looking for a high-performing, sales-driven Team Leader to manage a team of telecallers for a fast-growing, employability-led EdTech platform. The ideal candidate will have a proven track record in telecalling and the leadership skills necessary to drive a team toward high conversion rates. You will be responsible for nurturing talent, monitoring daily call volumes, and ensuring the team consistently hits revenue and enrollment targets.
Summary Table
| Field | Details |
| Role | Team Leader – Telecalling (Sales) |
| Experience | 1 – 2 Years in Telecalling/Inside Sales |
| Education | Graduate in any stream |
| Compensation | Up to ₹7 LPA (Fixed + Performance Incentives) |
| Locations | Noida, Hyderabad, Bangalore, Kolkata, Pune |
| Employment Type | Full-time, On-site |
| Working Days | 6 Days a Week |
Key Responsibilities
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Team Leadership: Lead, manage, and motivate a team of telecallers to achieve individual and collective sales targets.
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Performance Monitoring: Track daily calling activities, talk time, and lead status to ensure the pipeline is moving toward conversion.
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Revenue Generation: Drive the team to maximise sales conversions and achieve monthly revenue benchmarks.
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Coaching & Mentorship: Provide regular feedback, conduct mock calls, and design performance improvement plans (PIPs) for underperforming team members.
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Escalation Handling: Assist team members in closing high-value leads and resolving complex customer queries or objections.
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Reporting: Maintain accurate MIS reports and daily dashboards reflecting team productivity and conversion metrics.
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Quality Assurance: Ensure all team members adhere to the company's communication standards and process guidelines
Eligibility & Mandatory Skills
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Experience: 1–2 years of experience in Telecalling or Inside Sales. Prior experience in a supervisory or "Team Lead" capacity is highly preferred.
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Communication: Exceptional verbal communication and interpersonal skills to manage both customers and team dynamics.
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Mindset: A strong target-oriented mindset with the resilience to work in a fast-paced sales environment.
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Analytical Skills: Ability to analyse calling data and identify trends to improve team performance.
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Technical Proficiency: Familiarity with CRM tools and Microsoft Excel for reporting.
