Delivery Executive – Client Management & Performance Tracking (Kar Job 191)
Job Skills
Job Description
Job Title: Delivery Executive – Client Management, Project Coordination & Performance Tracking
Location: Work From Home
Experience Required: 6 Months – 1.5 Years
Compensation: ₹12,000 – ₹20,000 per month
Role Overview
We are seeking a high-energy, performance-driven Delivery Executive to manage end-to-end client coordination, execution tracking, and performance reporting.
This role requires strong ownership, structured communication, and data-driven execution. The selected candidate will act as the Single Point of Contact (SPOC) for clients and will be responsible for managing delivery operations from requirement gathering to 90-day retention tracking.
Key Responsibilities
1. Client Management & Communication
Act as the Primary Point of Contact (SPOC) for assigned clients.
Conduct structured requirement-gathering meetings.
Ensure professional, timely, and transparent communication.
Share regular progress updates and performance reports.
Maintain long-term client relationships and ensure high satisfaction levels.
2. Delivery & Project Execution
Coordinate with internal delivery/recruitment teams for smooth execution.
Monitor project timelines, hiring TAT, and milestone adherence.
Ensure timely closure of mandates and proper follow-ups.
Handle escalations and ensure resolution within defined timelines.
3. Hiring Lifecycle & Performance Tracking
Track complete hiring funnel:
Interview → Selection → Offer Letter → Joining → 90-Day Retention
Maintain accurate pipeline tracking sheets.
Monitor conversion ratios at each stage.
Ensure joining confirmations and post-joining follow-ups.
Track 30-60-90 day retention status and update clients accordingly.
4. Data Tracking & Dashboard Management
Create and maintain client dashboards (Excel / Google Sheets).
Share weekly and monthly performance reports.
Maintain data accuracy and structured documentation.
Analyze trends to improve delivery performance.
Key Performance Indicators (KPIs)
The performance of the Delivery Executive will be measured on:
TAT adherence for mandate closures
Offer-to-Joining Ratio
90-Day Retention Rate
Client Satisfaction & Retention Score
Dashboard Accuracy & Reporting Discipline
Escalation Resolution Time
Repeat Business / Client Expansion Contribution
Candidate Profile
We are looking for:
High-energy, ownership-driven professionals
Strong communicators with professional client-handling skills
Individuals comfortable in fast-paced, performance-focused environments
Candidates with 6 months – 1.5 years of experience in Client Coordination, Recruitment Operations, Sales Support, or Project Management
Basic to Intermediate Excel / Google Sheets proficiency (mandatory for tracking & dashboards)
What We Value
Execution over excuses
Accountability over dependency
Structured communication over casual follow-ups
Data-backed performance over assumptions
