Academic Counselor - International Sales (Kar Job 178)

Job Title: Academic Counsellor – International Sales 

Position: Full-Time
Location: Bengaluru  (Work From Office / Hybrid depending on batch)
Shift: Night Shift (10 PM – 7 AM IST for US, 12 PM – 2 AM IST for ROW)
CTC: Up to ₹8 LPA (US WFO), ₹7 LPA (ROW WFO), ₹6 LPA (ROW WFH)
Joining: Immediate only

Role Overview The Academic Counsellor – International Sales role is responsible for driving revenue through proactive counselling of leads, maintaining client relationships, and managing the full sales lifecycle. The role demands strong communication, night-shift readiness, and the ability to follow structured training and certification processes.

This is a high-performance, target-driven role with emphasis on quality, stability, and compliance.

Key Responsibilities

• Manage inbound and outbound leads through calls, video calls, SMS, WhatsApp, and email

• Counsel leads on programs, courses, and unique selling points (USPs) of the offerings

• Maintain accurate records and client information in CRM systems

• Work closely with cross-functional teams to implement growth strategies

• Achieve weekly and monthly revenue/conversion targets

• Go-live on video calls with parents/students as per batch allocation

• Follow all process guidelines including WFO/WFH rules, attendance, and shift adherence

• Escalate and resolve any client or operational issues promptly

Candidate Profile & Mandatory Requirements

• Education: Bachelor’s or Master’s degree

• Experience: Lateral hire with experience in B2C sales / education / lead conversion roles

• Technical & Process Skills: CRM handling, MS Office proficiency, video call counselling experience

• Age Limit: 34–36 years max

• Shift Readiness: Must accept night shifts and 6-day work week

• Stability: Strong career stability; avoid frequent job-hoppers

• Performance: Must have handled targets, achieved KPIs, managed lead volumes, and reasonable ticket size.

Training & Certification Process

• Classroom Training: 5–7 days mandatory

• Mock Certification: Pass required to proceed

• OJT / Buddy Shadowing: 21–24 days, followed by 10-day observation before go-live

• Attendance: Mandatory; dropouts are not reconsidered

Salary & Hike Guidelines

• ROW – WFO: ₹7 LPA max

• ROW – WFH: ₹6 LPA max

• US – WFO: ₹8 LPA (based on last drawn CTC)

• Hike policy: 10–15% typical, max 20%, no exceptions