National Expert Training Manager (Des Job/ 25)

Functional Reporting: Head- Expert Sales & Customer Marketing

Administrative Reporting: NA

Location: ZCP

Role Purpose:

The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness' Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals

Key Accountabilities/ Responsibilities:

1. Training Design & Execution

• New Hire Induction:
  Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model.
• Training Needs Assessment:
  Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.
• Capability Development:
  Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.
• Virtual & Hybrid Learning Models:
  Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.

2. Field Coaching & Joint Working

• On-the-Job Coaching:
  Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.
• Performance Feedback:
  Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.
• Sustain Training Impact:
  Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.

3. Compliance, Governance & Engagement

• SOP & Compliance Training:
  Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.
• Knowledge & Communication:
  Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.
• Employee Engagement:
  Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.

4. Strategic Collaboration

• Stakeholder Partnership:
  Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.
• Brand Team Support:
  Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.
• Recruitment & Onboarding:
  Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.

Key Deliverables

• Design and execute national learning calendar and capability-building programs for Expert Sales team
• Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training
• Institutionalize coaching culture and performance-based development
• Support sales force morale, reduce attrition, and boost engagement via learning-led enablement
• Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge

Key Interactions

Internal:

• National and Zonal Expert Business Managers
• Area Expert Business Managers (AEBMs)
• Expert Business Executives (EBEs)
• Expert Customer Marketing & Brand Teams
• Human Resources
• Compliance Team

External:

• Training Vendors & Consultants
• HCP Experts (for module validation)
• Virtual Learning Technology Partners

Key Dimensions

• Learning Strategy Design & Execution
• Coaching Culture Development
• Field Team Enablement & Performance Improvement
• Compliance & Knowledge Governance

Educational Qualifications

• Graduate/Postgraduate in Pharmacy or Biological Sciences
• Additional certifications in Learning & Development (preferred)

Experience (Type & Nature)

• 10–15 years of experience in the pharmaceutical industry / FMCG Expert function
• Minimum 2 years of experience as a training manager (preferably in Expert/Field Force training roles)

  Functional Reporting: Head- Expert Sales & Customer Marketing

  Administrative Reporting: NA

  Location: ZCP

  Role Purpose:

  The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness' Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals

   

  Key Accountabilities/ Responsibilities:

  1. Training Design & Execution

• New Hire Induction:
  Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model.
• Training Needs Assessment:
  Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.
• Capability Development:
  Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.
• Virtual & Hybrid Learning Models:
  Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.

• 2. Field Coaching & Joint Working

• On-the-Job Coaching:
  Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.
• Performance Feedback:
  Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.
• Sustain Training Impact:
  Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.

• 3. Compliance, Governance & Engagement

• SOP & Compliance Training:
  Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.
• Knowledge & Communication:
  Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.
• Employee Engagement:
  Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.

•  

  4. Strategic Collaboration

• Stakeholder Partnership:
  Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.
• Brand Team Support:
  Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.
• Recruitment & Onboarding:
  Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.

• Key Deliverables

• Design and execute national learning calendar and capability-building programs for Expert Sales team
• Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training
• Institutionalize coaching culture and performance-based development
• Support sales force morale, reduce attrition, and boost engagement via learning-led enablement
• Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge

• Key Interactions

  Internal:

• National and Zonal Expert Business Managers
• Area Expert Business Managers (AEBMs)
• Expert Business Executives (EBEs)
• Expert Customer Marketing & Brand Teams
• Human Resources
• Compliance Team

• External:

• Training Vendors & Consultants
• HCP Experts (for module validation)
• Virtual Learning Technology Partners

• Key Dimensions

• Learning Strategy Design & Execution
• Coaching Culture Development
• Field Team Enablement & Performance Improvement
• Compliance & Knowledge Governance

• Educational Qualifications

• Graduate/Postgraduate in Pharmacy or Biological Sciences
• Additional certifications in Learning & Development (preferred)

• Experience (Type & Nature)

• 10–15 years of experience in the pharmaceutical industry / FMCG Expert function
• Minimum 2 years of experience as a training manager (preferably in Expert/Field Force training roles)