Sr. Engineer / AM Quality - Plastic (BMC Job 451)

Sr. Engineer / Assistant Manager – Quality (Customer Complaint Handling – Plastic Domain)
Industry/Domain: Plastic Components / Plastic Manufacturing / Automotive Plastics
Experience: 5 – 7 Years
Location: [Specify Location]
Salary Range: ₹6 – 7 LPA

Key Responsibilities:

• Handle customer complaints related to plastic components and ensure timely resolution.

• Conduct root cause analysis (RCA) using problem-solving tools (8D, Why-Why, Ishikawa, etc.).

• Implement corrective and preventive actions (CAPA) to eliminate recurring issues.

• Liaise directly with OEMs / Tier-1 customers for complaint handling and resolution updates.

• Lead the customer audit process and ensure compliance with quality standards.

• Monitor quality performance trends and prepare MIS/reports for management.

• Support NPD teams in validation, PPAP, and customer-specific requirements.

• Drive continuous improvement and cost reduction initiatives in line with quality standards.

• Ensure adherence to ISO/TS16949 / IATF 16949 quality management systems.

Key Skills & Competencies:

• Strong knowledge of plastic injection moulding processes & defects.

• Hands-on experience in customer complaint handling & resolution.

• Proficiency in quality tools – 8D, 7QC, FMEA, APQP, PPAP, MSA, SPC.

• Good knowledge of OEM/Tier-1 quality requirements.

• Strong communication, analytical, and cross-functional coordination skills.

Qualifications:

• B.E. / B.Tech in Mechanical / Plastics / Polymer Engineering.

• Certification in quality systems (Six Sigma / IATF Core Tools) preferred.