Customer Support (AVP Job/ 42)

Job Title: Customer Support Executive (Voice & Non-Voice)

Location: Bangalore / Hyderabad / Pune
Experience: 0 – 5 Years
CTC: ₹2.4 – ₹5 LPA + Attractive Incentives
Shift: Rotational Shifts
Cab Facility: Two-way cab provided
Joining: Immediate Joiners Preferred

Job Description:

We are hiring Customer Support Executives for Voice and Non-Voice processes to handle customer queries, provide timely resolutions, and ensure high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions via calls, email, and chat

• Resolve customer queries and complaints efficiently

• Provide accurate information about products and services

• Maintain customer records and update case details in CRM systems

• Ensure high-quality service and adhere to process guidelines

• Meet performance targets and service-level agreements (SLAs)

Required Skills & Qualifications:

• Any Graduate / Undergraduate (Freshers welcome)

• 0–5 years of experience in Customer Support / BPO (Voice or Non-Voice)

• Good communication skills in English (additional languages are a plus)

• Basic computer knowledge and typing skills

• Customer-focused attitude with problem-solving skills

• Willingness to work in rotational shifts

Perks & Benefits:

• Competitive salary with performance-based incentives

• Two-way cab facility

• Professional work environment

• Training and career growth opportunities

• Immediate joining opportunity